The self-directed and individualised service delivery requires purposeful strategies and a changed culture, to successfully attract and maintain customers. Your frontline staff were always a key asset, but now more than ever they have become a critical marketing channel.

  • The management of quality and risk are critical success factors, but need to be addressed in a new way. Compliance should not be the key driver of your quality framework, instead, organisations who can embrace and maintain a culture of quality improvement, will lead this new marketplace.
  • The Timely team have created a successful guide for organisations to transition to this alternative practice model and then provide coaching throughout its application. The results are impressive with┬ácompliance cost reductions, reduced hours and staff time with auditing and reduced risks with appropriate measurement and reporting.

Phone or email Sue and chat about your situation......